Our guiding principle and goal
We want to help our clients SOAR
What is SOAR? Its just a catchy “backronym” we made up!
S – Success
O – Ownership
A – Action
R – Reliability
Meet FlightPath IT
FlightPath IT was founded in 2016 with the goal of providing high quality, trustworthy IT service to small businesses in Greater Boston and beyond. Our management team combines over 45 years of expertise, action and service in the small business sector. Whether as trusted business advisors, data security experts or leading edge technology consultants, FlightPath IT has the know how to exceed your expectations and help your business SOAR.
SOAR
S – Success
O – Ownership
A – Action
R – Reliability
Tom Bechard
DirectorAfter studying physics at Syracuse University, Tom began his career in the audio electronics industry, moving on to work in supporting embedded systems development tools at a firm that developed solutions for clients such as IBM, General Motors, NASA, and the US Air force. From there he moved into IT systems administration of Unix, Linux, and Windows. With more than 30 years of experience, having worked as a Director of IT, built and operated a small data center, and developed a data backup appliance, Tom understands the challenges facing clients in balancing business costs vs. technology requirements.
Jonathan Sheldon
DirectorJonathan has more than 15 years of IT management experience. He is a specialist in managed services, particularly operations, security and disaster recovery. Jonathan’s focus is customer service and building rewarding relationships with clients and partners alike. Jonathan is a native of Massachusetts’ north shore, having lived there most of his life. He is a dedicated family man. His IT interests revolve around passwords, data and network security, while his personal interests include spending time in national parks, winter sports, tabletop gaming, the Boston Red Sox and the Star Wars films. He was among the first students in the US to graduate with a bachelor of science in information technology (from Rensselaer Polytechnic Institute).
Success
When our clients succeed and grow, we succeed and grow. Our business is service at its heart and is built on word of mouth. We will do everything in our power to help our clients succeed.
Ownership
Occasionally things don’t go smoothly. Your business might run into a small IT problem or a large IT problem from time to time. FlightPath IT owns that problem so you don’t have to. We’ll address the problem quickly, we’ll keep you up to date on progress and solve that problem in a timely manner.
Action
Action goes hand in hand with ownership and at our heart we are problem solvers. FlightPath IT can often recognize a problem before you or your employees do and bring it to your attention. We will then agree on a plan of action, whether it be a simple reboot, hardware replacement, software upgrade, or an even larger project. We will always suggest the best method to solve the problem and then act on it.
Reliability
FlightPath IT is simply reliable. We respond to your requests and problems in a timely manner; and solve them in a timely manner. We arrive onsite when critical problems occur. We respond to tickets on nights and weekends. Our combined experience of over 45 years means we have put in the hours and done the work, so we know what level of service you expect, because it is what we expect of ourselves. Sometimes we even bring donuts!